November 30, 2022 Local Stories in and Around St. Joseph, Illinois

How I get it done… Todd Jacob

We are asking business owners to tell us about their daily routine and how they accomplish goals for their businesses. First up, State Farm Agent Todd Jacob.


Jacob’s office is located at 411 Clarendon Ct Ste 100, Savoy, IL 61874 and can be reached at (217) 351-4800.

What is a typical morning like?
Honestly, in this business, every morning has the capability of being different.  Generally speaking, I get to the office between 8 and 8:30 (the office opens at 8:30) and I go through my emails from the previous evening and the current morning.  Some mornings I have scheduled meetings with clients in order to review their current coverage and other mornings are spent responding to customer needs, which can include anything from fielding questions regarding claims, quoting and completing applications for new insurance products, and making changes to current insurance products.


What keeps you motivated?
I am truly honored and humbled by the fact that individuals and families trust me and my team to protect some of their most important assets (home, car, life).  Therefore, my motivation for this job and business really stems from not wanting to disappoint those that place their trust in me.


How do you keep the pressures of running a business from getting to you?
I try to have a healthy work/family balance and also an eternal perspective.


How do you make tough decisions?
First I pray and then I discuss it with my wife, Michelle.  Depending on the nature of the decision I may also discuss it with my dad or with my brother-in-law, who are also in the same business.


How do you unwind?
Spend time with my family and friends.  My ultimate unwind time comes when I am fortunate enough to get away and spend time in and around a body of water (either a lake or ocean).


What are you like as a boss?
Quite a few years ago for a conference with other State Farm agents, my staff was asked to comment on what I was like as a boss, and below was what they said.  I hope I have continued to exhibit these traits.
“Todd challenges us to provide excellent customer service to every client every day.  Todd is calm, collected and caring.”


What advice do you have for business owners?
Trust in yourself and as long as you are honest with yourself and others you will be successful.  Also, invest in people especially your employees as they are your greatest asset as a business owner.


How do you set long-term and short-term goals for your business?
I have time set aside in the Fall of each year to create a business plan for the upcoming year and through that process, I discuss some of the specifics with a consultant that I work with.  I also ask for and gain input from my team in terms of what they would like to achieve and how we can do that together.


How important is it to find mentors as a small business owner?
Very important as I think we all need someone that has gone through similar experiences to walk along with us throughout all of the highs and lows. 


What is your philosophy on customer service and the importance of it?
Customer service is the foundation of everything that we do.  I think our Mission statement speaks to the importance that we place on it.

in Life, People
Banner
Related Posts

10 things you don’t know about me… Pastor Kim Dancey from Homer UMC

August 23, 2019

August 23, 2019

I am a friend and follower of Jesus and live in the wonder of his grace. I’ve been married to...

10 things you don’t know about me… Max Painter

January 6, 2020

January 6, 2020

The newest St. Joseph Village Trustee tells us 10 interesting facts about himself. My favorite childhood memory is getting up...

10 things you don’t know about me… Tammy Vallee

June 15, 2020

June 15, 2020

My husband Troy and I will have been married 20 years this October and have three daughters – Jordyn, Macy...

Kids say…

August 26, 2019

August 26, 2019

Every week we ask students at local schools three questions related to farming. This week we spoke to students at...

10 things you don’t know about me….. Gerald McClendon

September 6, 2019

September 6, 2019

St. Joseph resident and owner of Little Bear Hauling Gerald McClendon tells us 10 things about himself! My favorite childhood...

As children go back to school why is it important that they wear masks?

October 1, 2021

October 1, 2021

By: Jeanelle Murphy, DO As Covid-19 continues to thrive due to the delta variant it is more important than ever...

10 things you don’t know about me… Brad Krall

February 20, 2019

February 20, 2019

Every week we ask an area resident to share 10 interesting facts about themselves. This week it is Brad Krall,...

Girl Scout troop goes high tech

March 10, 2020

March 10, 2020

A St. Joseph Girl Scout Troop went high tech for their cookie sales. Troop 2012 is using the internet to...

10 things you don’t know about me… Angela O’Brien Page

August 26, 2019

August 26, 2019

Every week we ask an area resident to share 10 facts about themselves. This week we asked Angela O’Brien Page....

Kids’ recycling project leads to three new benches at local parks

September 11, 2019

September 11, 2019

The residents of St. Joseph will have three new benches to sit on. The village has bought three benches for...

10 things you don’t know about me… Noreen Acton

August 13, 2019

August 13, 2019

Every week we ask an area resident to share 10 things about themselves that we may not know. This week...

Friends hope to help Heritage alumni battle illness

February 15, 2019

February 15, 2019

Heritage alumni Anya Knecht makes food for her friends, family and coworkers. She sends cards and handmade gifts to others....

Kids Say…. What do you think a farmer does?

December 23, 2019

December 23, 2019

We ask students to tell us what they think a farmer does each day. Here are their answers. What do...

10 things you don’t know about me… Maria Restrepo-Turner

April 8, 2020

April 8, 2020

What is your favorite childhood memory? Riding horses. Our family had a hobby farm just outside of Springfield’s city limits...

10 things you don’t know about me… Jeff Damler

May 27, 2022

May 27, 2022

Jeff Damler, is the Senior Vice President, Loan Officer, Branch Manager at Longview Bank in St. Joseph. Here are 10...

Comments
Leave a Reply